Order Returns


Ransomed Heart’s return policy and directions for your return:

Within 30 days of delivery:

  • Items must not be damaged in any way, have not been opened and are in "new" condition
  • Refund is credited when items are received
  • Refund is paid amount, less shipping charges
  • Retreats and Seminars do not qualify for refunds under this policy.  Please email events@ransomedheart.com for those refunds.
  • Return must include a name and order number.

Please mail your return to:
Ransomed Heart Order Return
3646 California Road
Orchard Park, NY 14127

Once the return has been processed and confirmed that it is in “new” condition, you will be refunded the money for the item(s).

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